Hotel information A-Z

Here we have collected the most frequently asked questions to make your hotel experience as enjoyable as possible. Use our handy filtering tool to quickly find answers from A-Z. Can’t find the answer to your question? Contact us on tel: 031-726 25 00.

Post Content Post Taxonomies

Universal adapters can be borrowed at the reception.

Arken Hotel & Art Garden Spa, Oljevägen 100, 418 34 Göteborg
For directions – open map in Google maps ‘

We have two rooms adapted for the disabled. There is an elevator to the different floors. Please let us know when booking.

When you visit the Art Garden Spa, we ask you to leave your mobile phone in your room or in the locker to relax as much as possible. For your sake, but also for the sake of other guests. Please note that alcohol is not allowed at Art Garden Spa during your spa stay. The age limit at the spa and in the gym is 15 years. During the holiday weeks we welcome children under 15 years at the spa, see more info on our website. Deviations in opening hours may occur depending on the season. Please contact the reception for further information. Welcome to enter an oasis that opens all your senses!

Regular opening hours are every day from 9am to 10pm

Outdoor terrace with hot springs:

  • Monday-Thursday 9 am–1 pm and 3–10 pm
  • Friday 9 am–noon and 2–10 pm
  • Saturday-Sunday 9 am-10 pm

Subject to seasonal variations and public holidays.

 

Available for loan in our spa. If you want to take a bathrobe home, they are available for purchase at the hotel reception.

Old batteries are accepted for collection and recycling at the reception.

We have bicycles to lend. Take a ride and discover the surroundings. Of course, you can also borrow a bicycle helmet. Contact the reception for more information.

At our conference center there is a pool table that is free to borrow.

The bistro menu is served every day from 2 pm 14.00.

Books for lending can be found on our bookshelves.

Challenge your friends to a game of boules. Available for lending in the activity cabinet reception.

Breakfast is served in our restaurant and is always included when staying with us. If you want breakfast earlier than the regular opening hours, please contact the reception before 9.30 pm, and we will arrange a breakfast bag for you. Seasonal deviations may occur.

Monday-Friday: 6:30–9:30 am
Saturday-Sunday: 7:30–10:30 amPublic holidays: 7:30–10:30 am

With reservation for discrepancies.

Saturday, Sunday and selected public holidays: 12–2:30 pm

The reception is happy to help with timetables. The nearest bus stop is Arendal Portal, a few minutes’ walk from the hotel.

If you stay with us Monday-Thursday, we recommend our popular “evening meal” at a very favorable price. In our hotel shop we offer a range of refreshments, food and toiletries. You can quickly connect to our wireless network anywhere in your house. If you would like to take advantage of our loyalty program, Lotus Member or our affordable all-inclusive solutions for your business travel, please do not hesitate to contact our reception for more information. You can also read more at www.lotusmember.se

At Art Garden Spa we have a 15-year age limit with the exception of the summer and selected days during children’s school holidays. Then diaper-free children in the company of their parents are welcome between 8 am and 1:30 pm.

Read more about spa with children

For package bookings via our online booking, only direct payment with payment card is possible. If you want to pay by gift card, please contact our reservation by phone or email. The gift card is left at the reception upon arrival. When booking a room/breakfast, you need to enter your card number as a guarantee, (no money is deducted) and you can then pay with a gift card on arrival.

We are completely mobile-free for our guests, (with the exception of the gym). Art Garden Spa is all about letting go of everyday life and just landing in yourself, something that becomes more difficult when many of us are constantly connected. Let’s work together to make Art Garden Spa a little oasis where you can be unaffected by what’s going on around the world. Take the chance to leave the outside world for a while.

The gym is included for all hotel and spa guests. Subject to availability, external guests can also purchase admission to the Art Garden Spa and have access to the gym.


Alcohol is not allowed at Art Garden Spa. On Fridays and Saturdays you can book “Late Night Spa” package and enjoy tapas and bubbly in our spa lounge from 7pm. Our hotel has a restaurant and two bars that you can visit before or after your spa visit.

Your spa stay includes tea, fruit and water. We also serve smoothies and snacks.

Check-in times vary. You will find the time that applies to you on the package you booked or in your booking confirmation.

You can use the room until 10 am when you are attending a conference. 11 am applies to other guests. If you wish to stay longer, please contact the hotel reception to see if we can offer a later check-out time.

Kettles are available in all hotel rooms. If you need anything, please contact the reception.

You can find it on the 2nd floor. If the conference service is unmanned – please contact the hotel reception.

We accept the following credit cards: American Express, Eurocard, Diners Club, Master Card and VISA.

We offer alternative cushions if you want a variation in hardness and size. Please let us know as soon as possible so we can meet your wishes. Some of the pillows are also available for sale if you wish to buy them to take home.

We accept cash at the hotel reception. However, our restaurant and spa are completely cash-free. Of course, we accept all major credit and debit cards.

In case of emergency, call SOS, dial 0 for the outgoing line and 112, or contact the reception.

We have a number of rooms where it is possible to stay and stay with a dog. For this there is a one-time fee of SEK 300.

We also offer 36 spaces reserved for electric cars. The cost is 3.50/kw.

Instructions for loading:
– Open the Easypark app
– Search area code 59050 (comes up automatically if you have location services on)
– Select the pole you parked at
– Enter the time you want to load
– Press start

In special sockets in the bathroom it is 110 volts. In others it is 220 volts. Extension cables are available for loan at the reception.

Contact the reception at +46 31 726 25 00, or dial 112 for SOS alarm.

Once again, we want to thank you for choosing us. By choosing a Nordic Swan Ecolabeled hotel, you have actively contributed to reducing our overall environmental impact. We at Arken Hotel & Art Garden Spa strive to actively reduce our environmental impact as much as possible by, among other things, reducing our electricity and water consumption, buying eco-labeled consumables and sorting and recycling. We work with a clear goal that includes all departments and we have measurable goals that are followed up and documented. This means that all soap and shampoo is ecolabeled. All detergents, dishwashing liquid and paper are 100% eco-labeled. As much as possible of all the food we serve is locally produced and eco-labeled. As a conference guest with us, you write your notes on eco-labeled notepads, use Nordic Swan Ecolabeled whiteboard pens, paper and electricity. You help a little extra if you use the same coffee cup during the day. We have our own wind turbine that provides us with electricity. And best of all, it’s not just us, but also our sister hotels Hôtel Eggers and Varbergs Stadshotell & Asia Spa. All our beds are Nordic Swan Ecolabeled and our bed linen is organic, so you can sleep with a clear conscience! As an overnight guest, you help us by using the towel an extra day, turning off the light and turning off the TV when you leave the room. On our breakfast buffet you will find many organic and labeled options. Many of our fruits and vegetables are labeled or organic. All our coffee is UTZ-certified and Kravmärkt. Most of our teas are Fair Trade labeled. Thank you again for your help with our joint environmental work!

Contact the reception if you would like extra services such as help with sewing, shoe shine, ironing or shoe shine accessories and sewing supplies.

The hotel is equipped with a centralized fire alarm system with detectors in each room that are directly connected to the emergency services. Please refer to the information board in your hotel room for evacuation routes, extinguishing equipment and assembly point in case of evacuation. The assembly point is our upper parking lot. Please contact the hotel reception for further information regarding safety procedures.

Every day from 5:30 to 10 pm.

We offer two different gyms. Indoors you will find a complete gym with exercise equipment from Italian Technogym. Free to use for spa and hotel guests. Please contact the reception for information on current opening hours. If you prefer to work out outdoors, we also have a natural gym that can be used whenever you want. Here you can exercise your whole body in stations with different weights.

The gym is open every day from 6 am to 10 pm.

A hairdryer is available in the wardrobe of the hotel room.

A high chair is available in the restaurant and a changing table is available in the disabled toilet on level 1.

In our hotel shop you can buy newspapers, sweets, crisps, soft drinks, mineral water, sandwiches and toiletries. There are also games to borrow. If you have forgotten something, a small supply of free toiletries such as razor/shaving cream, toothbrush/toothpaste, shower cap and comb is available at the hotel reception. The reception bar serves a small selection of drinks.

Our cold tap water is perfectly drinkable. A water machine is available free of charge at the reception. Ice is available at the bar.

Ironing facilities are available on the 3rd floor 24 hours a day. There is also an ironing board/iron to borrow if desired. For further information please contact the reception.

Dogs are welcome at our hotel. We have some selected rooms where your four-legged friend can stay with you and rest peacefully in the room while you enjoy the spa. Please let us know when booking your room (an extra cost of 300 SEK will be added). Read more about dogs with us ‘

Subject to availability, we can offer earlier room check-in, but we can only guarantee this on the day of arrival. Please contact our hotel reception on the day of your arrival to see if an earlier check-in time is possible.

Subject to availability, we can offer to hold the room for an extra hour. Please check with the hotel reception staff on the day of departure if a later check-out is possible.

If you are staying with us and would like to enjoy breakfast in your room, please order this at reception by 8 pm the night before. (Valid during the regular opening hours of the breakfast service. An extra charge of 95 SEK will be added).

We are a cashless restaurant. If necessary, you can pay with cash at our hotel reception. Of course, we accept all major credit and debit cards.

Our closest bus stop is Arendal Portal, located about 200 meters from the hotel. NOTE! On Saturdays & Sundays, the bus must be pre-booked on tel: 0771-91 90 90 no later than 60 min before departure from the end stop. Here you can search for bus times to us.

If you arrive by train or plane, it is easiest to take a taxi. We are happy to help you book with Taxi Göteborg tel: 031-65 00 00.

Ja, ett naturgym i trädgården – perfekt för träning i frisk havsluft.

When you stay with us, you can order food from the lobby menu to your hotel room every day from 4–10 pm, for an extra fee of 95 SEK. Order by contacting the restaurant on tel: 031-726 25 66.

You can also order from the restaurant and take food and drinks to your room at no extra cost.

Please leave your laundry in the special laundry bag located in the wardrobe of your hotel room before 8 am Monday-Thursday, you will receive your laundry at 12 pm the next day. If you wish, you can get your laundry back the same day. Please remember to fill in the form and bring it to the reception. Example of prices for washing and ironing a shirt: 110 SEK. For dry cleaning, contact the reception for information on price and delivery time.

Our lobby menu is served every day in the lobby. There is also a bar serving various drinks.

Forgotten effects are kept for three months. Toiletries, underwear, food and drinks are not kept.

Luggage storage is available free of charge at the reception 24 hours a day. The room is locked but unattended. There is a surveillance camera. However, we are not responsible for checked-in luggage.

Luggage storage is available free of charge at the reception 24 hours a day. The room is locked but unattended. There is a surveillance camera. However, we are not responsible for checked-in luggage.

Lunch is served Monday-Friday from 11:30 am to 2 pm.

All hotel rooms have a main switch that must be turned on to provide electricity to the room.

Try our comfortable massage chairs that are located in the hotel. They are free for our guests.

A few different models of mobile phone chargers are available to borrow at the reception if needed.

Morning/evening newspapers and magazines are available in the lobby and bar, and in the breakfast room.

We have our own padel court down in our garden. Book time at the hotel reception or at matchi.se. One hour costs 400 SEK As a guest you can borrow rackets and balls for free.

As a guest with us, you park freely in our own parking lot. There is space for a total of 500 cars.

As a guest with us, you park freely in our own parking lot. There is space for a total of 500 cars. We also offer 36 spaces reserved for electric cars. The cost is 3.50/kw.

We do not have telephones in the room. If you need to make a call and do not have your own phone, you can borrow one from us while you are staying at the hotel. Please ask at the reception.

Outgoing mail can be left at the reception.

Available 24 hours a day, for a fee. Please contact our hotel reception.

If you want an extra blanket, you can borrow one from reception.

You can reach it via the TV in your room. Ask at reception for current radio channels.

If you have forgotten your razor, you can pick it up free of charge at reception.

The hotel reception is staffed 24 hours a day. Call +46 31 726 25 00 if you want to get in touch with the reception.

With your help, we can become better at recycling! Please put what you want to recycle on the desk and the staff will take care of it. It can be paper, cardboard, glass, cans, plastic, or batteries.

With us, you can enjoy a fantastic breakfast buffet every day and lunch Monday-Friday. Treat yourself to brunch on weekends, or why not complete your stay with a dinner from our à la carte menu? On our bistro menu you will find dishes such as salads and burgers. Of course with vegetarian options. Contact the reception for opening hours.

When you stay with us, you can order food from the bistro menu to your hotel room every day from 4-10 pm, for an extra fee of 95 SEK. See separate menu below. To order, contact the reception on tel +46 31 726 25 00. It is also possible to order from our lobby bar and bring food and drinks up to your room at no extra cost.

We take security very seriously and our premium certification through Safehotels is clear proof that we maintain the highest possible level of security. When you leave the room, make sure that the room is locked. If you lose or accidentally lock your card, please contact the hotel reception. Due to the risk of theft, our staff are not allowed to open your room. For the storage of valuables, please contact the hotel reception. The hotel has elaborate and approved storage options, some rooms have a safety box.

You will find saunas at Art Garden Spa. We offer a varied selection, both indoor and outdoor. Age limit is 15 years. Deviations in opening hours may occur depending on the season. Please contact the reception for more information.

We have a shoe shine machine on the 1st floor, near the reception.

Slippers can be collected from reception if you wish.

We are a non-smoking hotel. Violation will be charged with a cleanup fee of 1500 SEK. Smoking is only allowed in the smokehouse outside the hotel entrance.

The hotel has a large spa area – Art Garden Spa. To access it, you need a separate entrance fee, or you can book one of our spa packages that include a spa.

The kit can be picked up at the reception.

Reception will be happy to help with taxi bookings and prices.

The reception will be happy to help with booking/rebooking hotels, trains, flights, etc.

If you have forgotten something, a small supply of free toiletries such as razor/shaving cream, toothbrush/toothpaste, shower cap and comb is available at the hotel reception. Our kiosk sells deodorant, hairspray, shampoo, etc.

If you have forgotten something, a small supply of free toiletries such as razor/shaving cream, toothbrush/toothpaste, shower cap and comb is available at the hotel reception.

Our towels and bed linen are made from organic cotton. Thank you for helping us to reduce our environmental impact. If you plan to use your towel again the next day, please hang it up. If you want a new towel, put the old one on the floor.

The hotel has the following TV channels: SVT 1, SVT 2, TV3, TV4, Kanal 5, TV6, Kanal 7, SVT24/Barnkanalen, NRK1, DR1, Animal Planet, Discovery HD, Eurosport, BBC World News, and RTL (subject to change).

Please let reception know if you require a wake-up call or wish to borrow an alarm clock.

Available for loan in the activity locker at the reception.

Our cold tap water is perfectly drinkable.

If you have booked a package with dinner, we have different seating times. You choose the time when you book. If you do not choose a time, it will say 18:59 in the confirmation and you can then decide a time when you check in, (however, some time may be fully booked then).

From-price means that the price varies depending on the season and the day of the week you arrive. The starting price presented with each offer is the lowest available price.

As this is stated in the online booking, it is not possible to select that day as the arrival date with the package you have chosen. This may be because the Art Garden Spa, restaurant or hotel is fully booked.

We have an age limit in the gym of 15 years.

Gymmet är utrustat med moderna Technogym-maskiner, fria vikter och funktionella träningsytor.

Please remember to book your treatment well in advance of your stay and indicate if you are pregnant or have any allergies. Our facials can be booked without access to Art Garden Spa. For other treatments, you need to book one of our half-day, full-day or overnight packages where Art Garden Spa is included.

Bring underwear or dry swimwear as a change of clothes for treatment. When you are due to have your treatment, arrive 5-15 min before your treatment time, sit down and relax in our treatment area.

See our range of treatments ‘

When you come to the Art Garden Spa, you can borrow a bathrobe and slippers. This is the spa dress code and what you wear over your swimwear when moving around our premises. When bathing and staying in common areas, swimwear is mandatory.

It depends on what you have booked. Your booking confirmation will state what applies to you. If you booked through a 3rd party website (e.g. Booking.com, Hotels.com), cancellation must go through them.

Read more in our booking information ‘

We offer wireless internet throughout the site. You will find the password in your key folder. Wired broadband is also available in the majority of our conference rooms. There is also a guest computer in our lobby. Printing is available, contact the reception for more information.

Post Content Post Taxonomies

Universal adapters can be borrowed at the reception.

Arken Hotel & Art Garden Spa, Oljevägen 100, 418 34 Göteborg
For directions – open map in Google maps ‘

We have two rooms adapted for the disabled. There is an elevator to the different floors. Please let us know when booking.

When you visit the Art Garden Spa, we ask you to leave your mobile phone in your room or in the locker to relax as much as possible. For your sake, but also for the sake of other guests. Please note that alcohol is not allowed at Art Garden Spa during your spa stay. The age limit at the spa and in the gym is 15 years. During the holiday weeks we welcome children under 15 years at the spa, see more info on our website. Deviations in opening hours may occur depending on the season. Please contact the reception for further information. Welcome to enter an oasis that opens all your senses!

Regular opening hours are every day from 9am to 10pm

Outdoor terrace with hot springs:

  • Monday-Thursday 9 am–1 pm and 3–10 pm
  • Friday 9 am–noon and 2–10 pm
  • Saturday-Sunday 9 am-10 pm

Subject to seasonal variations and public holidays.

 

Available for loan in our spa. If you want to take a bathrobe home, they are available for purchase at the hotel reception.

Old batteries are accepted for collection and recycling at the reception.

We have bicycles to lend. Take a ride and discover the surroundings. Of course, you can also borrow a bicycle helmet. Contact the reception for more information.

At our conference center there is a pool table that is free to borrow.

The bistro menu is served every day from 2 pm 14.00.

Books for lending can be found on our bookshelves.

Challenge your friends to a game of boules. Available for lending in the activity cabinet reception.

Breakfast is served in our restaurant and is always included when staying with us. If you want breakfast earlier than the regular opening hours, please contact the reception before 9.30 pm, and we will arrange a breakfast bag for you. Seasonal deviations may occur.

Monday-Friday: 6:30–9:30 am
Saturday-Sunday: 7:30–10:30 amPublic holidays: 7:30–10:30 am

With reservation for discrepancies.

Saturday, Sunday and selected public holidays: 12–2:30 pm

The reception is happy to help with timetables. The nearest bus stop is Arendal Portal, a few minutes’ walk from the hotel.

If you stay with us Monday-Thursday, we recommend our popular “evening meal” at a very favorable price. In our hotel shop we offer a range of refreshments, food and toiletries. You can quickly connect to our wireless network anywhere in your house. If you would like to take advantage of our loyalty program, Lotus Member or our affordable all-inclusive solutions for your business travel, please do not hesitate to contact our reception for more information. You can also read more at www.lotusmember.se

At Art Garden Spa we have a 15-year age limit with the exception of the summer and selected days during children’s school holidays. Then diaper-free children in the company of their parents are welcome between 8 am and 1:30 pm.

Read more about spa with children

For package bookings via our online booking, only direct payment with payment card is possible. If you want to pay by gift card, please contact our reservation by phone or email. The gift card is left at the reception upon arrival. When booking a room/breakfast, you need to enter your card number as a guarantee, (no money is deducted) and you can then pay with a gift card on arrival.

We are completely mobile-free for our guests, (with the exception of the gym). Art Garden Spa is all about letting go of everyday life and just landing in yourself, something that becomes more difficult when many of us are constantly connected. Let’s work together to make Art Garden Spa a little oasis where you can be unaffected by what’s going on around the world. Take the chance to leave the outside world for a while.

The gym is included for all hotel and spa guests. Subject to availability, external guests can also purchase admission to the Art Garden Spa and have access to the gym.


Alcohol is not allowed at Art Garden Spa. On Fridays and Saturdays you can book “Late Night Spa” package and enjoy tapas and bubbly in our spa lounge from 7pm. Our hotel has a restaurant and two bars that you can visit before or after your spa visit.

Your spa stay includes tea, fruit and water. We also serve smoothies and snacks.

Check-in times vary. You will find the time that applies to you on the package you booked or in your booking confirmation.

You can use the room until 10 am when you are attending a conference. 11 am applies to other guests. If you wish to stay longer, please contact the hotel reception to see if we can offer a later check-out time.

Kettles are available in all hotel rooms. If you need anything, please contact the reception.

You can find it on the 2nd floor. If the conference service is unmanned – please contact the hotel reception.

We accept the following credit cards: American Express, Eurocard, Diners Club, Master Card and VISA.

We offer alternative cushions if you want a variation in hardness and size. Please let us know as soon as possible so we can meet your wishes. Some of the pillows are also available for sale if you wish to buy them to take home.

We accept cash at the hotel reception. However, our restaurant and spa are completely cash-free. Of course, we accept all major credit and debit cards.

In case of emergency, call SOS, dial 0 for the outgoing line and 112, or contact the reception.

We have a number of rooms where it is possible to stay and stay with a dog. For this there is a one-time fee of SEK 300.

We also offer 36 spaces reserved for electric cars. The cost is 3.50/kw.

Instructions for loading:
– Open the Easypark app
– Search area code 59050 (comes up automatically if you have location services on)
– Select the pole you parked at
– Enter the time you want to load
– Press start

In special sockets in the bathroom it is 110 volts. In others it is 220 volts. Extension cables are available for loan at the reception.

Contact the reception at +46 31 726 25 00, or dial 112 for SOS alarm.

Once again, we want to thank you for choosing us. By choosing a Nordic Swan Ecolabeled hotel, you have actively contributed to reducing our overall environmental impact. We at Arken Hotel & Art Garden Spa strive to actively reduce our environmental impact as much as possible by, among other things, reducing our electricity and water consumption, buying eco-labeled consumables and sorting and recycling. We work with a clear goal that includes all departments and we have measurable goals that are followed up and documented. This means that all soap and shampoo is ecolabeled. All detergents, dishwashing liquid and paper are 100% eco-labeled. As much as possible of all the food we serve is locally produced and eco-labeled. As a conference guest with us, you write your notes on eco-labeled notepads, use Nordic Swan Ecolabeled whiteboard pens, paper and electricity. You help a little extra if you use the same coffee cup during the day. We have our own wind turbine that provides us with electricity. And best of all, it’s not just us, but also our sister hotels Hôtel Eggers and Varbergs Stadshotell & Asia Spa. All our beds are Nordic Swan Ecolabeled and our bed linen is organic, so you can sleep with a clear conscience! As an overnight guest, you help us by using the towel an extra day, turning off the light and turning off the TV when you leave the room. On our breakfast buffet you will find many organic and labeled options. Many of our fruits and vegetables are labeled or organic. All our coffee is UTZ-certified and Kravmärkt. Most of our teas are Fair Trade labeled. Thank you again for your help with our joint environmental work!

Contact the reception if you would like extra services such as help with sewing, shoe shine, ironing or shoe shine accessories and sewing supplies.

The hotel is equipped with a centralized fire alarm system with detectors in each room that are directly connected to the emergency services. Please refer to the information board in your hotel room for evacuation routes, extinguishing equipment and assembly point in case of evacuation. The assembly point is our upper parking lot. Please contact the hotel reception for further information regarding safety procedures.

Every day from 5:30 to 10 pm.

We offer two different gyms. Indoors you will find a complete gym with exercise equipment from Italian Technogym. Free to use for spa and hotel guests. Please contact the reception for information on current opening hours. If you prefer to work out outdoors, we also have a natural gym that can be used whenever you want. Here you can exercise your whole body in stations with different weights.

The gym is open every day from 6 am to 10 pm.

A hairdryer is available in the wardrobe of the hotel room.

A high chair is available in the restaurant and a changing table is available in the disabled toilet on level 1.

In our hotel shop you can buy newspapers, sweets, crisps, soft drinks, mineral water, sandwiches and toiletries. There are also games to borrow. If you have forgotten something, a small supply of free toiletries such as razor/shaving cream, toothbrush/toothpaste, shower cap and comb is available at the hotel reception. The reception bar serves a small selection of drinks.

Our cold tap water is perfectly drinkable. A water machine is available free of charge at the reception. Ice is available at the bar.

Ironing facilities are available on the 3rd floor 24 hours a day. There is also an ironing board/iron to borrow if desired. For further information please contact the reception.

Dogs are welcome at our hotel. We have some selected rooms where your four-legged friend can stay with you and rest peacefully in the room while you enjoy the spa. Please let us know when booking your room (an extra cost of 300 SEK will be added). Read more about dogs with us ‘

Subject to availability, we can offer earlier room check-in, but we can only guarantee this on the day of arrival. Please contact our hotel reception on the day of your arrival to see if an earlier check-in time is possible.

Subject to availability, we can offer to hold the room for an extra hour. Please check with the hotel reception staff on the day of departure if a later check-out is possible.

If you are staying with us and would like to enjoy breakfast in your room, please order this at reception by 8 pm the night before. (Valid during the regular opening hours of the breakfast service. An extra charge of 95 SEK will be added).

We are a cashless restaurant. If necessary, you can pay with cash at our hotel reception. Of course, we accept all major credit and debit cards.

Our closest bus stop is Arendal Portal, located about 200 meters from the hotel. NOTE! On Saturdays & Sundays, the bus must be pre-booked on tel: 0771-91 90 90 no later than 60 min before departure from the end stop. Here you can search for bus times to us.

If you arrive by train or plane, it is easiest to take a taxi. We are happy to help you book with Taxi Göteborg tel: 031-65 00 00.

Ja, ett naturgym i trädgården – perfekt för träning i frisk havsluft.

When you stay with us, you can order food from the lobby menu to your hotel room every day from 4–10 pm, for an extra fee of 95 SEK. Order by contacting the restaurant on tel: 031-726 25 66.

You can also order from the restaurant and take food and drinks to your room at no extra cost.

Please leave your laundry in the special laundry bag located in the wardrobe of your hotel room before 8 am Monday-Thursday, you will receive your laundry at 12 pm the next day. If you wish, you can get your laundry back the same day. Please remember to fill in the form and bring it to the reception. Example of prices for washing and ironing a shirt: 110 SEK. For dry cleaning, contact the reception for information on price and delivery time.

Our lobby menu is served every day in the lobby. There is also a bar serving various drinks.

Forgotten effects are kept for three months. Toiletries, underwear, food and drinks are not kept.

Luggage storage is available free of charge at the reception 24 hours a day. The room is locked but unattended. There is a surveillance camera. However, we are not responsible for checked-in luggage.

Luggage storage is available free of charge at the reception 24 hours a day. The room is locked but unattended. There is a surveillance camera. However, we are not responsible for checked-in luggage.

Lunch is served Monday-Friday from 11:30 am to 2 pm.

All hotel rooms have a main switch that must be turned on to provide electricity to the room.

Try our comfortable massage chairs that are located in the hotel. They are free for our guests.

A few different models of mobile phone chargers are available to borrow at the reception if needed.

Morning/evening newspapers and magazines are available in the lobby and bar, and in the breakfast room.

We have our own padel court down in our garden. Book time at the hotel reception or at matchi.se. One hour costs 400 SEK As a guest you can borrow rackets and balls for free.

As a guest with us, you park freely in our own parking lot. There is space for a total of 500 cars.

As a guest with us, you park freely in our own parking lot. There is space for a total of 500 cars. We also offer 36 spaces reserved for electric cars. The cost is 3.50/kw.

We do not have telephones in the room. If you need to make a call and do not have your own phone, you can borrow one from us while you are staying at the hotel. Please ask at the reception.

Outgoing mail can be left at the reception.

Available 24 hours a day, for a fee. Please contact our hotel reception.

If you want an extra blanket, you can borrow one from reception.

You can reach it via the TV in your room. Ask at reception for current radio channels.

If you have forgotten your razor, you can pick it up free of charge at reception.

The hotel reception is staffed 24 hours a day. Call +46 31 726 25 00 if you want to get in touch with the reception.

With your help, we can become better at recycling! Please put what you want to recycle on the desk and the staff will take care of it. It can be paper, cardboard, glass, cans, plastic, or batteries.

With us, you can enjoy a fantastic breakfast buffet every day and lunch Monday-Friday. Treat yourself to brunch on weekends, or why not complete your stay with a dinner from our à la carte menu? On our bistro menu you will find dishes such as salads and burgers. Of course with vegetarian options. Contact the reception for opening hours.

When you stay with us, you can order food from the bistro menu to your hotel room every day from 4-10 pm, for an extra fee of 95 SEK. See separate menu below. To order, contact the reception on tel +46 31 726 25 00. It is also possible to order from our lobby bar and bring food and drinks up to your room at no extra cost.

We take security very seriously and our premium certification through Safehotels is clear proof that we maintain the highest possible level of security. When you leave the room, make sure that the room is locked. If you lose or accidentally lock your card, please contact the hotel reception. Due to the risk of theft, our staff are not allowed to open your room. For the storage of valuables, please contact the hotel reception. The hotel has elaborate and approved storage options, some rooms have a safety box.

You will find saunas at Art Garden Spa. We offer a varied selection, both indoor and outdoor. Age limit is 15 years. Deviations in opening hours may occur depending on the season. Please contact the reception for more information.

We have a shoe shine machine on the 1st floor, near the reception.

Slippers can be collected from reception if you wish.

We are a non-smoking hotel. Violation will be charged with a cleanup fee of 1500 SEK. Smoking is only allowed in the smokehouse outside the hotel entrance.

The hotel has a large spa area – Art Garden Spa. To access it, you need a separate entrance fee, or you can book one of our spa packages that include a spa.

The kit can be picked up at the reception.

Reception will be happy to help with taxi bookings and prices.

The reception will be happy to help with booking/rebooking hotels, trains, flights, etc.

If you have forgotten something, a small supply of free toiletries such as razor/shaving cream, toothbrush/toothpaste, shower cap and comb is available at the hotel reception. Our kiosk sells deodorant, hairspray, shampoo, etc.

If you have forgotten something, a small supply of free toiletries such as razor/shaving cream, toothbrush/toothpaste, shower cap and comb is available at the hotel reception.

Our towels and bed linen are made from organic cotton. Thank you for helping us to reduce our environmental impact. If you plan to use your towel again the next day, please hang it up. If you want a new towel, put the old one on the floor.

The hotel has the following TV channels: SVT 1, SVT 2, TV3, TV4, Kanal 5, TV6, Kanal 7, SVT24/Barnkanalen, NRK1, DR1, Animal Planet, Discovery HD, Eurosport, BBC World News, and RTL (subject to change).

Please let reception know if you require a wake-up call or wish to borrow an alarm clock.

Available for loan in the activity locker at the reception.

Our cold tap water is perfectly drinkable.

If you have booked a package with dinner, we have different seating times. You choose the time when you book. If you do not choose a time, it will say 18:59 in the confirmation and you can then decide a time when you check in, (however, some time may be fully booked then).

From-price means that the price varies depending on the season and the day of the week you arrive. The starting price presented with each offer is the lowest available price.

As this is stated in the online booking, it is not possible to select that day as the arrival date with the package you have chosen. This may be because the Art Garden Spa, restaurant or hotel is fully booked.

We have an age limit in the gym of 15 years.

Gymmet är utrustat med moderna Technogym-maskiner, fria vikter och funktionella träningsytor.

Please remember to book your treatment well in advance of your stay and indicate if you are pregnant or have any allergies. Our facials can be booked without access to Art Garden Spa. For other treatments, you need to book one of our half-day, full-day or overnight packages where Art Garden Spa is included.

Bring underwear or dry swimwear as a change of clothes for treatment. When you are due to have your treatment, arrive 5-15 min before your treatment time, sit down and relax in our treatment area.

See our range of treatments ‘

When you come to the Art Garden Spa, you can borrow a bathrobe and slippers. This is the spa dress code and what you wear over your swimwear when moving around our premises. When bathing and staying in common areas, swimwear is mandatory.

It depends on what you have booked. Your booking confirmation will state what applies to you. If you booked through a 3rd party website (e.g. Booking.com, Hotels.com), cancellation must go through them.

Read more in our booking information ‘

We offer wireless internet throughout the site. You will find the password in your key folder. Wired broadband is also available in the majority of our conference rooms. There is also a guest computer in our lobby. Printing is available, contact the reception for more information.

Food & drinks at the hotel